Freight insurance gives coverage for your consignment throughout delivery on a general transporter on land, water or by air
Couriers and Freight provides freight insurance for shipments made in Australia and most international destinations. Freight insurance gives you peace of mind that your goods will be covered through delivery with a general transporter across sea, air and land freight. Our freight insurance is offered through QBE one of Australia’s largest insurance providers.
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1. To initiate a claim, the Customer must notify the Carrier:
a) In the event of Damage to Goods – Photographic evidence of packaging and damage must be provided by the receiving customer either to the sending customer or sending / receiving depot provided within 24 hours of the Goods being delivered. Supporting documentation must also be provided showing that the notification was given within 24 hours (e.g. a copy of an email or a message with a time stamp). A formal claim must be received in writing within 7 business days of delivery of the Goods; or
b) In the event of Loss of Goods – within 30 business days from the date the Goods were picked up by the Carrier. The Carrier has the right to amend these terms and conditions at any time including, but not limited to, extending the timeframe before a parcel is deemed lost due extenuating circumstances such as lockdowns, restrictions or events outside of the Carrier’s control.
c) All information reasonably requested by the Carrier, or its third party claims administrator, in relation to the claim must be provided in writing within 14 business days of the request being made.
2. If an Authority to Leave is provided on a consignment, whether it is a standing Authority to Leave or not, then the Customer waives their rights to lodge a claim in the event that Goods are deemed lost provided the Carrier can substantiate that the Goods were delivered by providing either photographic evidence or GPS tracking.
3. The Claims Administrator also has the sole discretion and right to offset any claim amount against unpaid or outstanding monies owed to the Carrier.
4. Claims are limited to loss or damage to Goods only. For the avoidance of doubt, any consequential loss or additional damage suffered by the Customer as a result of loss or damage to Goods, irrespective of the reason, will not be covered and cannot form part of any claim.
5. Documentary evidence to support the value of the Goods must be provided by the Customer by either:
a) Receipt of purchase; or
b) Sufficient proof of actual manufacturing cost.
1. If sufficient proof of actual manufacturing cost cannot be provided, the associated sales invoice, the value of which a maximum of 35% will be paid to the Customer.
c) Any claim for damaged Goods can only be initiated once the Carrier has possession of those Goods. Failure to provide the damaged Goods to the Carrier will waive the Customer’s right to initiate a claim.
d) The Customer may only lodge a claim if it can be ascertained by accredited scanning that the Goods were lost or damaged in the direct care, custody and control of the Carrier and/or its Agents.
This policy excludes loss, damage, destruction, cost or expense of any nature directly or indirectly caused by, contributed to by, resulting from, arising out of or in connection with any of the following, regardless of any other cause or event contributing concurrently or in any other sequence to the loss.In no case shall this insurance cover loss, damage, liability or expense directly or indirectly caused by or contributed to by or arising from:
Cover in respect of Artwork shall be subject to the following terms, conditions, warranties, limitations, exceptions and exclusions:
1. It is a condition of the Policy that Artwork is:
a) Professionally packed by a suitable and reputable independent third party, and that such third-party packers compile a detailed inventory of all items, inspect all items upon packing and provide a report detailing any existing damage such as (but without prejudice to the generality of this clause) chips, dents, scratches, damage to paint work, rust, oxidisation and discolouration.
b) Carried by air or by land in a fully enclosed cargo space, or by water in a Closed Container.
c) Supported by a recent and recognised valuation certificate.
2. In no case shall the Policy cover any reduction in value or depreciation as a result of damage to Artwork.
In respect of Second-hand Interests, in no case shall the Policy cover claims for or loss damage or expense reasonably attributable to ordinary wear tear and/or gradual deterioration such as (but without prejudice to the generality of this clause) damage to paint work, chipping, denting, scratching, marring, bruising, rust, oxidization or discolouration.
The burden of proof that any such damage was not pre-existing damage and that it arose from the operation of an insured peril during the currency of the Policy shall rest with the Assured. Unless more specifically provided for elsewhere in the Policy, the maximum amount recoverable under the Policy in respect of Second-hand Interests shall be the lesser of, the insured value declared by the Assured, or the original purchase price, or the replacement cost of a like item, plus the cost of insurance and freight plus duty where incurred.
This policy excludes loss, damage, destruction, cost or expense of any nature directly or indirectly caused by, contributed to by, resulting from, arising out of or in connection with any of the following, regardless of any other cause or event contributing concurrently or in any other sequence to the loss.In no case shall this insurance cover loss, damage, liability or expense directly or indirectly caused by or contributed to by or arising from:
This policy does not cover:
*Subject to United Nations resolutions or the trade or economic sanctions, laws or regulations of Australia, European Union, United Kingdom or United States of America.
For a claim to be successful, any loss or damage must be reported to Couriers and Freight within 7 days of the actual or anticipated arrival of the goods.
Call 1300 10 11 10 to talk to one of our experts to have your freight insurance questions answered.
