9 Common Delivery Problems Most Shippers Face

May 29, 2023

In the fast-paced world of shipping, meeting customer expectations for seamless deliveries has become a top priority.

Merchants and third-party logistics providers (3PLs) are dedicated to increasing resources to parcel and shipping management to ensure efficient operations tailored to the unique demands of the Australian market.

However, shippers face a range of specific challenges to avoid getting a bad review from their customers. Rising shipping costs, providing exceptional customer support tailored to the Australian audience, and meeting increasingly narrow delivery windows are just a few examples. 

With the growing demand for faster delivery turnaround times like same-day and next-day delivery, there is little margin for error or inefficiency in shipping processes.

In this article, we will highlight the 9 common delivery problems that shippers face and we will provide strategic solutions to overcome them.

9 Most Common Delivery Problems And How To Solve Them

Problem #1: Complex Carrier Management Technology

Managing a multi-carrier shipping strategy can be an overwhelming task for any business owner. 

Researching various carriers and comparing factors such as rates, service levels, coverage, labeling requirements, and real-time tracking capabilities can be time-consuming for merchants, especially considering that these aspects often change throughout the year.

Contrary to a “set and forget” system, managing multiple shipping companies requires ongoing monitoring of carrier performance and shipping rates to ensure the best possible deal for your business. This dynamic nature of carrier management technology requires your continuous attention and adaptability so you can optimize your shipping operations efficiently.

Solution: Partner With a Reliable Courier Company

When it comes to managing multiple carriers efficiently, Couriers&Freight offers a comprehensive solution to simplify your shipping.

With our advanced technology and expertise from being in the industry since 2007, shippers can gain access to an integrated platform that allows you to stay up to date with the latest information about your shipments. 

By choosing Couriers&Freight as your shipping partner, you can simplify your operations, enhance efficiency and ensure a seamless shipping experience for your customers.

couriers&freight customer dashboard

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Problem #2: Late Deliveries

Late deliveries can be a significant concern for both recipients and shippers alike. From the customer’s perspective, waiting longer than expected for delivery is frustrating and inconvenient. 

As a shipper, late deliveries can tarnish your business’s reputation and diminish customer trust.

Customers rely on the specified delivery timeline to make plans and arrangements, and failing to meet that deadline can cause frustration and inconvenience for them.

Solution: Research Courier’s Reviews and Testimonials

To combat the problem of late deliveries, conduct thorough research on a courier’s reputation. By examining testimonials and reviews, you can identify couriers with a history of timely deliveries. Look for the one who consistently receives five-star reviews highlighting their punctuality.

Choosing a reputable courier instills trust and confidence that your goods will reach their destination on time. Take the time to evaluate a courier’s reputation to ensure your business maintains a positive image and customer satisfaction.

couriers&freight customer reviews

Problem #3: Poor Visibility

Transparency and visibility in delivery operations are crucial for ensuring smooth processes. It guarantees the timely delivery of goods and minimizes any potential delays. 

On the other hand, if a company lacks visibility into courier operations, it may encounter difficulties in meeting delivery deadlines and tracking shipments could be challenging. 

Solution: Use a Platform with Real-time Tracking

Using a robust shipment tracking system like Couriers&Freight’s platform allows shippers to have real-time visibility into the whereabouts of their shipments, ensuring timely and efficient deliveries.

With Couriers&Freight’s integrated technology, you can track each step of the delivery process, from pickup to the final destination. This allows you to manage your shipments with ease.

Problem #4: High Delivery Cost

Managing courier operations manually, including tasks like order segregation, allocation, vehicle selection, driver assignment, and route planning, requires a large team and significant time and effort. This manual approach leads to high costs for shippers. Moreover, labor expenses and increased delivery times contribute to the overall delivery cost. 

Solution: Implement Route Optimization Software

To address the challenge of high delivery costs, shippers should implement route optimization software. 

Route optimization software automatically generates the most efficient delivery routes. This eliminates the need for manual route planning which can be time-consuming and prone to human errors.

Couriers&Freight’s shipping platform has integrated route optimization software. By implementing this and partnering with C&F, shippers can reduce delivery costs and enhance operational productivity. 

Problem #5: Poor Customer Service

With a lack of communication systems and real-time tracking tools, there is no transparency. Without regular updates on order status, customers could be dissatisfied. Thus, they often resort to frequent calls to the customer support center for updates and assistance. This creates a strain on resources and could affect your service quality overall.

Solution: Choose a Courier that has an Australian Support Team

Working with smaller parcel carriers can have its own set of benefits. But managing multiple shipping vendors can be challenging. This is where Couriers&Freight comes in.

Couriers&Freight not only helps businesses streamline their operations with an integrated platform but also provides ongoing support for any carrier-related issues. With our Australian support team, we serve as a consistent contact point for shipper assistance, ensuring a personalized and dedicated approach to meet your specific needs.

Problem #6: Damaged Goods

Delivering goods in an unacceptable condition can be detrimental to your business. It is crucial that your shipments reach their destination in the same condition as they were originally sent. The last thing you want is to receive complaints from your customers about broken or unfit items as this could result in the need to send replacements and incur additional costs to you. 

Solution: Get Assurance for a Safe and Reliable Delivery from your Courier

To mitigate the risk of damaged goods, it is essential to partner with a courier that prioritizes the safe delivery of your goods. Your chosen courier should take every precaution to ensure that your items are handled and transported with care.

By entrusting your shipments to a reliable courier like Couriers&Freight, you can minimize the chances of goods being damaged or rendered unsuitable for their intended purpose.

Problem #7: Lost Shipments

Losing a package during transit can lead to immense frustration for your customers and could disrupt your business operations at the same time. Factors such as misplacement, accidental label removal, or damaged labels can result in package loss.

Solution: Integrate Tracking and Verification Features

To address this, partner with a courier that has advanced tracking capabilities like product tracking, proof of delivery, and shipping label scanning features. 

Also, cross-checks of shipping details must be performed before assigning routes to delivery drivers. This step helps ensure accurate and efficient routing.

Problem #8: Inventory Management Issues

Achieving rapid success in business is often everyone’s goal, but it can come with challenges. Selling more products than anticipated can be both a gift and a curse for your business. Unexpected success can lead to issues such as out-of-stock products and low inventory levels, leaving customers dissatisfied and impacting your business reputation.

couriers&freight integrated shipping platform

Solution: Implement an Effective Inventory Management System

With a robust inventory system, you can accurately track demand, forecast needs, and maintain optimal stock levels. This proactive approach ensures that you have a consistent supply of products and you can avoid stock shortages. 

Problem #9: Customs And Regulatory Compliance

Customs-related issues can lead to significant delays, ultimately resulting in customer dissatisfaction. Without proper regulatory documentation, it could be a challenge to pass through customs smoothly.

Any delays in delivery can have a negative impact on your reputation as a business and customer satisfaction. 

Solution: Partnering With a Customs-Savvy Courier for Smooth Shipments

To overcome customs-related challenges, it is recommended to choose a courier with extensive knowledge and experience with the customs clearance process in Australia.

Such couriers are proactive in identifying potential issues related to missing or incorrect documentation to ensure the smooth passage of your shipments. Partnering with a customs-savvy courier like Couriers&Freight enables you to avoid shipment complications and maintain a seamless shipping process.

Choose a Reliable Courier to Avoid These Common Shipping Problems

Now, you have learned about the most common shipping problems that you could encounter. By understanding these challenges and implementing effective solutions, you can optimize your delivery operations and enhance customer satisfaction.

Each problem we’ve discussed presents an opportunity for improvement. By partnering with a reliable courier company like Couriers&Freight, shippers can overcome these hurdles and streamline delivery processes.

Ultimately, shippers who proactively tackle these common delivery problems will position themselves for success in an increasingly competitive market.

Ship with a Reliable and Cost-Efficient Courier

Avoid the common delivery problems by choosing Couriers&Freight!

Get A Quote Now
robert lynch headshot

Robert Lynch

Founder of Australia’s largest outside hire company Couriers & Freight, Robert Lynch is a seasoned business leader in the shipping industry with over 20 years of experience. His expertise spans from outside hire, taxi truck, and last-mile services to freight management, freight forwarding and warehousing. 

Robert has also incorporated technology into his business through custom software to enhance growth and efficiency. Robert is a valuable resource for business owners looking to improve their logistics operations.

Connect with Robert Lynch on LinkedIn.

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