Sendle Shut Down: Move Your Shipping to Couriers & Freight

In early 2026, Sendle halted operations in Australia, cancelling all scheduled parcel deliveries with little notice to customers. Many small businesses first discovered the shutdown when shipping labels failed to generate and booked pickups were suddenly cancelled.

A report later confirmed that Sendle had ceased operations entirely, leaving merchants who relied on the service without a functioning parcel channel. For businesses that depended on Sendle for everyday dispatch, the disruption affected fulfilment routines immediately as orders could not leave on time, and customer delivery expectations were put at risk.

This article explains what happened to Sendle and guides how businesses can move their parcel shipping to an alternative service without interrupting daily operations.

What Happened to Sendle in Australia?

Sendle was an Australian-based parcel delivery service widely used by small and medium-sized businesses for flat-rate, lightweight shipping across Australia. Its appeal came from simple pricing and easy label generation that integrated with common e-commerce platforms, making it a practical option for online retailers managing daily dispatch.

In January 2026, Sendle ceased operations in Australia and stopped accepting new parcel bookings. An email sent to customers on 11 January confirmed that all new pickups and deliveries would be halted effective immediately. Pickups scheduled from 12 January onward were cancelled, while parcels already in transit were left to the discretion of partner carriers.

The closure followed financial strain after a 2025 merger with US logistics partners, which failed to secure ongoing funding. As a result, Sendle exited the Australian market entirely. Businesses that relied on the service for routine parcel shipping were left without a functioning delivery option, prompting an immediate need to find an alternative.

What Sendle Users Need From a Replacement Courier

When Sendle suddenly stopped, many small online sellers were left without a way to ship orders. Forum discussions and news coverage show that the disruption affected businesses relying on daily parcel dispatch, forcing them to find a replacement quickly.

This urgency comes at a time when parcel demand continues to rise. In 2024, Australians spent more than $69 billion online, increasing pressure on small businesses to maintain consistent delivery without unexpected cost changes or workflow disruptions.

Based on feedback from impacted sellers, a replacement courier needs to meet the following requirements:

Clear and Predictable Parcel Pricing

Sellers report that when pricing becomes inconsistent, checkout rates stop matching real delivery costs. This leads to margin loss and customer complaints. A replacement service needs pricing that remains stable from order to order.

Support for Parcels Under 10 kg

Most affected businesses ship clothing, accessories, home goods, and similar lightweight products. They need a service built for everyday small parcels, not one that treats them as an exception.

Delivery to Both Metro and Regional Areas

Comments from impacted merchants highlight concerns about coverage beyond capital cities. A replacement courier must support both metro and regional deliveries across Australia.

Simple Label Creation and Booking

After Sendle halted service, sellers reported time lost to rebooking shipments and reprinting labels. A suitable replacement should allow fast booking and label generation with minimal steps.

Tools that Support Daily Dispatch

Businesses need a system designed for repeated, day-to-day shipping. Platforms that only work for occasional or irregular use create friction in high-volume fulfilment.

How Couriers & Freight Replaces Sendle for Small Parcel Shipping

Couriers & Freight replaces Sendle by offering a small-parcel service designed for everyday e-commerce shipping. It is suited to businesses sending clothing, accessories, home goods, and other lightweight products that previously moved through Sendle’s flat-rate network.

The parcel service uses clearly defined, weight-based tiers rather than variable pricing models. This allows businesses to continue pricing deliveries consistently at checkout and dispatch orders without recalculating costs for each shipment.

Parcel service structure and eligibility

• Weight-based parcel tiers (up to 10kg)

Parcels must fall within defined weight limits to qualify for flat-rate parcel pricing. Shipments exceeding 10kg move outside the parcel service and require alternative freight arrangements.

• Australia-wide delivery coverage

Available for metropolitan and regional destinations, including residential and business addresses.

• Built for regular e-commerce dispatch

Suitable for businesses shipping consistent parcel volumes. One-off, bulky, palletised, or irregular freight does not qualify under the parcel tiers.

Businesses using the parcel service can book shipments, generate shipping labels, and track deliveries through a single dashboard. This allows existing fulfilment processes to continue without changing how orders are packed or dispatched.

How to Move Your Shipping From Sendle to Couriers & Freight

1. Create an account

Set up a Couriers & Freight account using your business details and pickup address. This provides access to the small-parcel service used for regular e-commerce dispatch.

2. Confirm parcel eligibility

During setup, parcels are assessed based on weight, dimensions, and shipment type. Most Sendle-style parcels under 10kg meet eligibility requirements. In some cases, a short manual review is required to confirm suitability before booking.

3. Update your shipping workflow

Adjust existing processes to align with the new platform. This may include updating shipping rates in Shopify, switching label generation to the Couriers & Freight dashboard, or preparing batch uploads if orders are processed in bulk.  

4. Book parcels and generate labels

Enter shipment details, book parcels, and print labels directly from the platform.  

Labels can be added to existing packing routines without changing dispatch procedures.

5. Track and manage deliveries

Use the central dashboard to monitor parcel status, manage multiple drop-offs, and maintain visibility across daily shipments after the Sendle shutdown.

Next Steps for Businesses Affected by Sendle’s Shutdown

Businesses that relied on Sendle for daily parcel shipping need a replacement in place now so orders can continue to leave on time and customers are not left waiting. The Sendle shutdown removed a core delivery channel for many small businesses, making it necessary to switch to a service that supports regular dispatch without changing existing workflows.

Couriers & Freight provides an alternative for businesses shipping small parcels previously handled by Sendle. Parcels can be booked, labels generated, and deliveries tracked in one place using weight-based parcel pricing suited to shipments under 10kg across Australia.

To confirm whether this service fits your parcel sizes and delivery volumes, get a quote now.

Move Sendle Parcels to Couriers & Freight

Book flat-rate parcel delivery for parcels under 10kg across Australia.

Get a Quote Now